All Collections
Technical Support
For licensees
Why can't I log in to my account?
Why can't I log in to my account?

Are you certain you finished your account registration?

Art Littlefield avatar
Written by Art Littlefield
Updated over a week ago

If you are experiencing one of the following, it is highly likely that you have started the account registration process, but still need to finish it.

  • Can't login to your account? 

  • Not receiving the password reset email? 

  • Is your email already taken when you try to sign up? 

To finish your registration, follow these steps:

Step 1:

Take the email address you used to try to sign up, and paste it at the end of this link:
Then paste that link into your web browser. You should see something similar to this:

Step 2:

Fill out the form with the rest of your information, and then your account registration will be finished!

Step 3:

 If you're still having trouble logging in, send us an email at We're always happy to help!
If you forgot your password, learn how to reset by clicking the button below.

Did this answer your question?